Privacy Policy
Innovative Mining Services (Aust) Pty Ltd
ABN: 46 629 124 116
Innovative Mining Services (Aust) Pty Ltd (“we”, “us”, or “our”) respects your privacy and is
committed to protecting the personal information you provide when interacting with our
business. This Privacy Policy explains how we collect, use, disclose, store, and protect
personal information in accordance with the Privacy Act 1988 (Cth) and the Australian
Privacy Principles (APPs).
Scope
This policy applies to all personal information collected by Innovative Mining Services
(Aust) Pty Ltd through our website at www.innovativemining.com.au,
online enquiry forms, online lead forms including advertising platforms such as LinkedIn, and through
direct contact via email, phone, or other digital communication channels.
What information we collect
We may collect personal information such as:
- Name
- Email address
- Phone number
- Company name
- Job title
We may also collect technical information including IP address, browser type, device identifiers, and
website usage data through cookies and analytics tools to help us understand how our website is used
and how we can improve our services.
How we collect information
Personal information is collected when you:
- Complete an enquiry form on our website
- Submit an online lead form through advertising platforms such as LinkedIn
- Contact us directly by email or phone
- Engage with us through digital or social media channels
We may also collect information automatically through cookies and website analytics tools such as Google Analytics.
How we use information
We collect and use personal information to:
- Respond to enquiries
- Provide information about our products and services
- Follow up on requests
- Improve our products and services
- Support the effective operation of our business
- Meet legal and regulatory obligations
We do not use personal information for purposes unrelated to the operation of our business.
Disclosure of personal information
We do not sell or rent personal information. Personal information may be disclosed to internal staff and
trusted service providers, including IT providers, website platforms, CRM systems, analytics services, and
marketing platforms, where required to operate our business.
These service providers are required to handle personal information securely and in accordance with applicable
privacy laws. Personal information may also be disclosed where required or authorised by law.
Data storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access,
or disclosure. Personal information is stored securely, and access is limited to authorised personnel. While
reasonable security measures are applied, no method of transmission over the internet can be guaranteed as
completely secure.
Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us using
the details below. We will take reasonable steps to respond to requests within a reasonable timeframe and assist
where possible.
Complaints
If you have a concern or complaint about how we handle personal information, you may contact us and we will
investigate the matter promptly and aim to resolve it within a reasonable timeframe. If you are not satisfied
with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to our practices, technology, or legal
requirements. The most current version of this policy will always be available on our website.
Contact us
For questions, requests, or complaints relating to privacy, please contact us at
info@innovativemining.com.au
or on 13000 MINING (13000 64 64 64).
P: 13000 MINING
A: Unit 2, 48 Denninup Way, Malaga WA 6090
E: info@innovativemining.com.au
W: www.innovativemining.com.au